How Spinpanda Looks After Your Data

Every UK player who opens a Spinpanda account gives us a small set of details up front: name, date of birth, email, phone number and a password. This is the minimum needed to set up a working account and to confirm you meet our 18+ age requirement. We don't ask for more than we need at the registration stage.

Account Verification

Before larger withdrawals, or at other points our systems flag for a check, we may ask for proof of identity and proof of address. This usually means a passport or driving licence, plus a recent utility bill or bank statement. It's a standard step across UK-facing online casinos and it exists to protect both you and us: it confirms you're the account holder, that you're old enough to play, and that funds are moving to and from the right person.

Verification documents are stored securely and used only for the checks they were collected for. We don't reuse a passport scan for marketing profiling or sell it on. If we ever need something unusual, we'll tell you why before you're asked to upload it.

Payment Data

Spinpanda supports Visa, Mastercard, Revolut and a range of cryptocurrencies including Bitcoin, Ethereum, Tether and Litecoin. When you deposit or withdraw, our payment processing partners handle the card or wallet details directly. We see enough to confirm a transaction went through and to match it to your account, but full card numbers are not something our support team can view on screen.

Crypto transactions are recorded on public blockchains by nature. We only link a wallet address to your account for the purpose of processing your deposit or payout, and we don't publish that link anywhere.

Marketing Preferences

We may email or message you about the welcome package, ongoing promotions or VIP Club rewards, but only if you've opted in. You can change your mind at any time from your account settings, and unsubscribing from marketing never affects your ability to log in, deposit or withdraw.

• Account and verification data: used to open, secure and confirm your account
• Transaction data: used to process deposits, withdrawals and resolve payment queries
• Marketing preferences: used only where you've given consent, and adjustable anytime
• Support interactions: used to respond to your questions and improve our help resources
• Device and browser data: used for basic security checks and to keep the site working properly on mobile and desktop

How Long We Keep Data

Account and transaction records are kept for as long as your account is active, and for a further period afterwards to meet standard record-keeping practice in the gambling sector. Marketing consent is held separately and removed promptly once you opt out.

Your Rights

You can ask to see what data we hold on your account, ask us to correct inaccurate details, or request that we close your account and remove data we're not required to keep. Requests like these should go through our support team, who will confirm the process and any identity checks needed before actioning them.

Data Sharing

We share data with payment processors to complete transactions, with identity verification partners to confirm age and address, and where legally required, with UK authorities. We don't sell player data to third-party advertisers.

Playing Safely

Privacy and responsible play go together. If gambling stops feeling like entertainment, GamCare (0808 8020 133, https://www.gamcare.org.uk/) and BeGambleAware (https://www.begambleaware.org/) offer free, confidential support. Spinpanda is for players aged 18 and over.

Related pages: read our Terms and Conditions for the full account rules, see Payments for deposit and withdrawal details, or visit Responsible Gaming for tools to manage your play. Ready to get started? Register here.